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UX Researcher (Mid-Level) Job Ad
Who we are
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Location
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What will you do?
The main purpose of this role is to support the ongoing design and development of [specific to project or need].
The role of the UX Researcher is to understand the totality of a person’s experience with a system. The Researcher is involved throughout the entire lifecycle of a project: everything from understanding the unmet needs of all the actors in a system with generative research to validating solutions with participatory design and evaluative research.
Additionally, as a member of the core design team, you may work on more than one project at a time, supporting multiple teams with their own clients, project goals, constraints, and timelines. You will report to our Director of Experience Design who reports to our VP of UX and Design.
Responsibilities
- Conduct discovery activities, including stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, and usability testing.
- Conduct generative research activities, including observational studies, customer interviews, usability testing, and other forms of needs analysis.
- Create generative research artifacts such as empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints.
- Effectively communicate research findings, insights, implications, conceptual ideas, and design goals both verbally and visually.
- Plan and facilitate collaborative analysis & synthesis working sessions.
- Work closely with strategists, designers, and implementation teams to ensure that customer goals are met.
- Develop proof-of-concepts and prototypes for user feedback.
- Research user needs as well as potential system enhancements.
- Plan, recruit, and facilitate the usability testing of a system.
- Analyze and synthesize the results of usability testing to provide recommendations.
- Create evaluative research documents and artifacts, including usability test plans, scripts, and findings.
Qualifications
- 4-7 years of experience in UX, product design, or commensurate work experience.
- Bachelor’s degree.
- Must have a portfolio of experience that demonstrates previous work.
- Must be able to obtain Public Trust clearance.
Skills
See skills level matrix.
Perks/Benefits:
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